How do I request a quote?
You can either fill in our email enquiry or call us. It is often better to send an email, that way we have all the relevant information in documented form and we will either email you back or call you if we need more information. We will get back to you as soon as we can, this is very important to us, however in the peak wedding months we often are attending to the weddings at hand. You will appreciate this when it is the time of your wedding, and we are there for you.
When should I confirm my quote/ date?
The more notice we have of confirmation of your wedding, the better. Until we have your deposit of approximately 20% of the total current cost, your wedding/ function is not confirmed with us. Once a quote is sent out, we will put a tentative booking in place for the items you have requested for 30 days or another party wishes to book the same items.
Bookings or updates to bookings -
Please email these changes through to us and we will reply with an updated booking sheet. This way we have a hard copy of your requirements that we can file and refer back to.
Cancellation & Refund Policy -
Please request & refer to the Terms & Conditions Policy.
Can we collect or do you only deliver/pickup?
If you want to collect from our warehouse, you may do so on a Thursday (upon request) or Friday prior and return on the Monday after your event. You will also need a suitable vehicle that will hold and transport the items safely and securely. If you prefer to have us deliver and collect the goods to your venue, we will calculate the delivery and collection charges based on the distance we are required to travel, the size of the order and the staff required and the ease of access. Weekend delivery and/or collection also incur extra charges.
Are the delivery & Collection charges included in the hire charge?
No, our delivery and collection fees are an additional cost that take into consideration; equipment ordered, location and access & after hours collection times. It is always best to request a quote when you have all the relevant information to get an accurate costing.
Do you charge a Security Bond?
Bonds are charged out relative to the size and value of the items ordered. Bonds are fully refundable, or part thereof, once the order is collected and checked back at the warehouse. While we try our best to recover any missing items, if we are required to return to the venue to pick up any items that were not left with the rest of the order on the initial pickup, an additional pick up fee will be charged. If this amount is greater than the replacement cost, we will consider it lost and the relevant amount will be charged. In order for your bond to be returned within one week after the event; please provide the account you wish this to be deposited into. If we have to go back to the venue, particularly in a busy period or if we are unable to get back to a certain venue, this may cause a delay in the bond being returned to your account. If this does not suit and you require you bond back, we will have to charge the replacement cost of the item until we are able to get it back and will return the balance of your bond, less this cost.